Account Manager

Accounts · Lancaster, Pennsylvania
Department Accounts
Employment Type Full-Time
Minimum Experience Experienced

Fig Industries is a small but mighty branding, design, and marketing studio in Lancaster, Pa seeking the talents of an experienced Account Manager who loves working with clients and thrives on leading the development of big ideas, strategy, and amazing campaignsand managing all the details that go with them.



As the point-person for clients, you will represent Fig Industries’ professionalism, energy, unique difference, creativity, and values. You’ll be the “agent” for a team of talented designers, photographers, writers, producers, and social media experts. The FI team will rely on you to be the “voice” of our clients, providing clear communication, direction, and guidance for exceeding their expectations through every step in our process, every day.



  • Represent the Fig Industries brand of marketing, branding, and design to clients
  • Develop budgets for proposed work; present to clients; manage client billing
  • Skillfully manage communication between your clients and the FI team on a daily basis
  • Write and present creative briefs, presentations, and other client communications
  • Be your clients’ advocate: know everything about their business in order to confidently guide the team to do great work; help others understand the “why” of your clients’ needs
  • Be the team’s advocate: champion our talented staff; make it easy for them doing their best work
  • Develop and manage project timelines, deliverables, budgets, and client expectations
  • Develop your clients’ untapped needs and pitch FI’s ability to meet them
  • Contribute to the team culture and creative environment



  • A positive, pro-active approach to providing great client service
  • The knack for collaborating with agency staff to deliver incredible service and work, on time and on budget
  • Big picture thinking plus the ability to envision every detail of project management and client service that accomplishes the goal
  • Experience in leading kick offs, creative sessions, and presentations to both clients and colleagues
  • Killer writing skills; the ability to write with creativity, color, and context is a plus
  • A proven track record for owning your accounts: proactive 360-degree communication, budget, time, and project management from start to finish
  • Experience with proposing new services to clients beyond the scope of current work
  • A good understanding of knowing when to work independently, when to bring others in, and when to ask your colleagues and superiors for assistance




  • An interest and understanding of Fig Industries
  • A positive, proactive, collaborative attitude
  • Minimum 4-year college degree
  • 5-7 years of experience at an agency or in-house marketing department is preferred
  • Excellent oral and written communication
  • Proficiency with Mac and PC software and programs

Thank You

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  • Location
    Lancaster, Pennsylvania
  • Department
  • Employment Type
  • Minimum Experience